Privacy Policy

Last Updated: November 9, 2026 • Roof Expert USA Little Rock Dispatch

1. Information We Collect

Roof Expert USA operates as an emergency referral dispatch service connecting callers with independent roofing contractors. We do not use online contact forms, newsletter sign-ups, or user account portals. When you call our dispatch hotline at (888) 208-4155, we may collect your name, physical property address, telephone number, and details regarding your roofing emergency solely for the purpose of dispatching an independent roofing professional to your property.

2. Telephone Call Recording & Monitoring

Telephone calls placed to our dispatch number may be monitored or recorded for quality assurance, training, and emergency documentation purposes. By placing a telephone call to (888) 208-4155, you consent to the recording and monitoring of your communication.

3. How We Share Information with Independent Contractors

To fulfill your request for emergency roofing assistance, we transmit your contact details and damage description directly to independent, third-party roofing contractors in our referral network. We do not sell, rent, lease, or distribute your personal information to third-party marketing firms, advertising networks, or unaffiliated commercial entities.

4. Web Server Logs & Analytics

Like standard web servers, our hosting infrastructure may automatically record non-personal technical data including IP addresses, browser types, referring pages, device operating systems, and timestamps to diagnose technical faults and maintain server security. This information is evaluated in aggregate and is not linked to personally identifiable information.

5. Data Retention & Security Protocols

We maintain industry-standard administrative and technical safeguards to protect information gathered during dispatch operations. Dispatch records are retained only as long as necessary to facilitate contractor deployment and satisfy legal or accounting obligations.

6. Contact Information for Privacy Inquiries

If you have questions regarding this Privacy Policy or wish to review information associated with a dispatch request, you may contact our administrative desk: Roof Expert USA – Little Rock Dispatch, 2822 W Daisy L Gatson Bates Dr, Little Rock, AR 72204, USA. Telephone: (888) 208-4155.